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eLearning courses on Personal Security
De-escalation at the Airport
In order to communicate effectively and successfully with passengers, especially in tense situations, service staff need to know and apply the necessary de-escalation techniques. This will enable them to de-escalate situations from the outset. The "De-escalation at the Airport" e-learning course explains the basic concepts, provides practical skills and introduces effective de-escalation techniques.
- Seat Time: 15 Min.
- 30+ languages
- For all employees at airports
Learning Objectives
- 1. Learn basic de-escalation techniques and how to apply them
- 2. Understand what an interpersonal distance zone is and which ones exist
- 3. Learn about the different levels of communication
- 4. Gain practical communication tips for real-life situations
Your learning goal is missing?
We would be happy to customise the course for your company!
eLearning Features
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Quiz questions
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Interactive elements
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Barrier-free (on request)
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including certificate of participation
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Extra assets (e.g. handout, promo video, poster)
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Mobile-optimized (optional)
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Variety of formats (e.g. video, gamification)
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Available in the LMS or via our learning platform
Course Chapters
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Personal Security
Training available in over 30 languages.
CLIENTS
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